System Excellence Delivered
Kalpa Inc. recognizes the significance of consistent Support for your ERP system. We can provide Support Services for on-going maintenance and ensuring seamless business operations until you are ready to take this inhouse.
Support Your System
We understand that every business is unique, which is why we offer customized Support plans tailored to your organization's specific requirements. Whether you need basic troubleshooting assistance or comprehensive Support for complex issues, we have a plan that fits your needs and budget.
Level 1 - Dedicated Support
Basic Support: Immediate response and triage for your standard ERP issues, ensuring swift resolution and minimal downtime to keep your operations running smoothly.
Level 2 - Monitoring and Maintenance
Advanced Support: In addition to Level 1 support, we provide triage for advanced ERP issues including customizations or integrations.
We proactively monitor your NetSuite environment, performing regular maintenance tasks to prevent issues before they arise, ensuring optimal performance and reliability.
Level 3 - Optimization
Strategic Projects: In addition to Level 1 and 2 support, we offer dedicated resources for special projects aimed at improving your existing NetSuite system, implementing new business processes, or onboarding new entities. We work closely with your team to identify opportunities for optimization and implement tailored solutions to drive efficiency and innovation.
Our Approach
Seamless Continuity
If you've completed a delivery project with us, your support team will comprise staff from your project, ensuring continuity and minimizing time spent on knowledge transfer.
Aligned Support Planning
Identify scale, scope and complexity of the business needs and internal resource skillset
Develop a roadmap to Support operations while increasing internal expertise growth